Privacy & Security
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Access to Account Information
You must create your own account username, password, and security key to securely log into advisorsolutions.gs.com. Passwords are stored in an encrypted form and our employees do not have access to them. We also use second factor authentication to provide you with an extra level of online security. When you contact us by phone, our customer service representatives will request account verification information before providing you with assistance, but will never ask you for your account password under any circumstances.
You are automatically logged out of the system after a period of time of inactivity. This helps protect you from the potential threat of others accessing your account through an unattended computer.
In certain circumstances your password is locked by our system. In that event you will be required to contact Customer Service at 1(888) 230-5635.
We utilize Transport Layer Security/Secure Socket Layer (TLS/SSL) encryption for all browser access to our web platform services to ensure that any data entered into our website is encrypted to and from the browser being used. Depending on the browser, you can verify that TLS/SSL is enabled by clicking on the small company logo to the left of the URL, the padlock, or the key icons in the address bar. This action should display a digital certificate that verifies encryption and confirms the identity of our website. Check the certificate to ensure the web address that displays in the URL at the top of your browser matches the address on the certificate, that the certificate is signed by a trusted certificate authority, and that the date is current. Do not log into an account from any website if you’re unable to verify all of these items.
Passwords are the key to your accounts, and they should be changed frequently. Don’t share passwords with others or store them as a file on your computer. Avoid using public computers, like those in cafes, libraries, hotels, etc. to access your account. They may contain keystroke monitoring software that Internet thieves can use to steal your username and password.
Password Protection Tips
- •Use a combination of numbers, symbols and letters
- •Avoid the obvious, like a child’s name or spouse’s birthday
- •Use different passwords for each financial account you own
- •Do not give your client's password to anyone, including us
- •Change your password periodically
Monitoring activity in your clients' accounts is vital to their account’s security. Check it regularly and note account information displayed for accuracy. Be sure to report irregularities to Customer Service immediately.
Be sure to keep your anti-virus and anti-spyware software up to date. There are many free and paid solutions on the market.
When you are done viewing your account remember to log out and close your browser. Failing to do so exposes you to risk.
Browser Compatibility Requirements
Our website and platform are compatible with the following web browsers:
- •Internet Explorer
- •Google Chrome (PC, Mac, Linux)
- •Mozilla Firefox (PC, Mac, Linux)
- •Apple Safari (PC, Mac)
We encourage use of the most current versions of web browsers for optimal browsing. If you have trouble using our website and you are not using one of these browsers, we suggest you try using one from the list above. All of these browsers can be downloaded for free and will deliver an optimal experience.
To protect yourself from online fraud, it is safer not to provide your usernames, passwords, or other personal information to websites that you reach through email links. You can go directly to the websites instead by typing their web addresses into your browser, searching for them online, or by using your bookmarks. You can find information about our products and services, or log into your account, by typing www.advisorsolutions.gs.com into your browser.
Internet phishing scams ask you to verify sensitive information through email. Do not reply to any email purporting to be us for personal account information.
What to Do If You Suspect Internet Fraud
Immediately report suspicious account activity by email using the contact us form on our website.